How to Order at Wawa: Touchscreen Guide for First-Timers

If you’ve never been to a Wawa before, the ordering process can feel a little different from a typical convenience store or fast food restaurant. Wawa uses touchscreen kiosks for most of its made-to-order food, which means there’s no line to stand in and no shouting your order across a counter. Instead, you build your meal on a screen, get a receipt with an order number, and pick it up when it’s ready. This guide walks you through the entire process so you know exactly what to expect on your first visit.

Disclaimer: This site is not affiliated with Wawa, Inc. For official information, visit wawa.com.

Step 1: Find the Touchscreen Kiosks

When you walk into a Wawa, look for the touchscreen ordering kiosks. Most stores have 2-4 screens located near the deli counter area. They’re large, bright, and hard to miss. During slow periods, the screens display a Wawa logo or promotional content — just tap anywhere to begin your order.

If all kiosks are in use, wait briefly. Orders usually take 1-2 minutes to build, so screens free up quickly. You can also skip the in-store kiosks entirely by ordering through the Wawa mobile app.

Step 2: Choose Your Category

The main screen presents food categories. Common options include:

• Hoagies — Cold and hot sub sandwiches (Wawa’s specialty)
• Breakfast — Available during morning hours, includes hoagies, burritos, and bowls
• Quesadillas — Pressed quesadillas with your choice of fillings
• Soups — Hot soups available throughout the day
• Sides & Snacks — Mac and cheese, salads, and other sides
• Beverages — Smoothies and specialty drinks (not self-serve coffee)

Tap the category you want to explore. Don’t worry about committing — you can go back at any point during the ordering process.

Step 3: Build Your Order

This is where the touchscreen shines. The system walks you through every choice step by step:

For a Hoagie (example)

1. Choose your size: Junior (4″), Shorti (6″), or Classic (10″).
2. Choose your bread: White, wheat, or other available options.
3. Choose your protein: Turkey, Italian, ham, roast beef, cheesesteak, chicken, meatball, etc.
4. Choose your cheese: American, provolone, Swiss, pepper jack, or none.
5. Select toppings: Lettuce, tomato, onions, pickles, peppers, olives, jalapeños, and more. All standard toppings are free.
6. Choose sauces/dressings: Mayo, mustard, oil & vinegar, ranch, hot sauce, honey mustard, chipotle, and more. Also free.
7. Toast it? You can request your hoagie toasted (heated in an oven) or cold.
8. Add extras: Double meat, extra cheese, bacon, avocado — these are premium add-ons that cost extra.

The screen shows the current price as you build, so you always know what you’re spending. For inspiration on what to order, check our best Wawa hoagies ranking.

Step 4: Review and Submit

After building your item, the screen shows a summary of your order with all selections listed. Review it carefully — this is your last chance to make changes. If everything looks right, tap “Submit” or “Add to Order.”

You can add multiple items to a single order by going back to the main menu and starting a new item. When you’re done adding items, tap “Checkout” or “Finish Order.”

The kiosk prints a receipt with your order number. This is your ticket — hold onto it.

Step 5: Wait and Pick Up

After submitting your order, head to the deli counter area. There’s usually a display screen or the associate will call out order numbers. Wait times depend on how busy the store is:

• Off-peak (early morning, mid-afternoon): 3-5 minutes
• Moderate (late morning, evening): 5-8 minutes
• Lunch rush (11:30 AM – 1:00 PM): 8-15 minutes

When your number is called, pick up your order from the counter. Your items are bagged and ready to go.

Step 6: Pay at the Register

Important: You do not pay at the touchscreen kiosk. After picking up your food, take it to the front register along with any other items you want to buy (drinks, snacks, etc.) and pay there. You can pay with cash, debit, credit, Wawa gift card, or mobile payment.

Before paying, scan your Wawa Rewards card or app to earn points on your purchase. See the rewards program guide for details on earning and redeeming points.

Self-Serve Items (No Touchscreen Needed)

Not everything at Wawa requires the touchscreen. The following items are self-serve:

• Coffee: Walk to the coffee station, grab a cup, choose your roast, and add cream, sugar, and flavors. Take the cup to the register to pay. See our coffee guide for the full selection.
• Fountain drinks: Fill a cup at the fountain drink station.
• Hot case items: Sizzli breakfast sandwiches, hot dogs, chicken strips, and other grab-and-go hot items are in a self-serve case near the registers. Just grab what you want.
• Bakery items: Muffins, cookies, fritters, and donuts are in the bakery display. Grab and pay at the register.
• Packaged snacks and drinks: Chips, candy, bottled water, soda — pick from the shelves and refrigerators and pay at the register.

Ordering Through the Wawa App

If you’d rather skip the in-store kiosk, the Wawa mobile app offers the same ordering experience on your phone. You can browse the menu, customize your order, pay in the app, and pick it up when you arrive. This is especially useful during the lunch rush when kiosks may have short lines.

The app also lets you save favorite orders for quick reordering. For a complete walkthrough, see our Wawa app guide.

Tips for First-Timers

• Don’t feel rushed. The touchscreen is yours for as long as you need. Take your time exploring the menu and options.
• Start with a Shorti. The 6-inch Shorti is a great size for a first order — big enough to be a meal, small enough to not overwhelm.
• Try the Italian hoagie. It’s Wawa’s most popular item for a reason. A classic choice for first-timers.
• Get coffee. Wawa’s self-serve coffee is a must-try. The Dark Roast is the fan favorite.
• Ask for help. If you’re confused at the kiosk, Wawa employees are happy to assist. They deal with first-timers regularly.
• Download the app first. If you want to browse the menu before your visit, the Wawa app lets you see all options and prices from home.

Frequently Asked Questions

Do I have to use the touchscreen to order?

For made-to-order items like hoagies, quesadillas, and breakfast sandwiches — yes, the touchscreen kiosk or the Wawa app are the primary ordering methods. For grab-and-go items like coffee, Sizzli sandwiches, bakery items, and packaged snacks, you can simply pick them up and pay at the register without using the kiosk.

Can I modify my order after submitting?

Once submitted, your order goes directly to the kitchen. If you need to make a change, go to the deli counter immediately and let the associate know before they start making your item. If the order has already been prepared, you may need to place a new order.

Is there a minimum order on the touchscreen?

No. You can order a single item — even a Junior hoagie — through the touchscreen. There is no minimum purchase requirement for using the kiosk.

Related Articles

• Best Wawa Hoagies: Ultimate Menu Guide and Rankings
• 15 Best Wawa Snacks You Need to Try
• Wawa App Guide: Features, Mobile Ordering & Tips

Written by the MyWawaVisit Guide Team