How to Complete the MyWawaVisit Survey: Step-by-Step Guide

Written by the MyWawaVisit Guide Team

If you have recently visited a Wawa convenience store and noticed an invitation on the bottom of your receipt, you are looking at an opportunity to share your feedback through the MyWawaVisit survey. This official customer satisfaction survey gives you a direct line to Wawa’s management team, and completing it only takes about 3 to 5 minutes of your time.

The MyWawaVisit survey is part of Wawa’s Voice of the Customer (VOTC) program, which the company uses to measure service quality, food freshness, store cleanliness, and overall customer experience. Your honest responses help Wawa identify what is working well and what needs improvement at your local store. In return for completing the survey, you receive a validation code that can be redeemed for a reward on your next visit.

In this comprehensive guide, we walk you through every step of the MyWawaVisit survey process, from gathering what you need before you start to redeeming your reward after you finish. Whether this is your first time taking the survey or you have done it before and just need a quick refresher, this article has you covered.

What Is the MyWawaVisit Customer Satisfaction Survey?

The MyWawaVisit Customer Satisfaction Survey is an online feedback program hosted at mywawavisit.com. It is operated on behalf of Wawa, Inc. and serves as the company’s primary tool for collecting structured customer feedback across all of its store locations.

When you complete the survey, you answer questions about your most recent visit. These typically cover topics such as:

Overall satisfaction with your visit
Speed and accuracy of your order
Friendliness and helpfulness of store associates
Cleanliness of the store, restrooms, and fuel area
Quality and freshness of food and beverages
Whether you would recommend Wawa to a friend or family member

The survey is part of a broader initiative known as the Wawa Voice of the Customer (VOTC) program. Data collected through MyWawaVisit feeds directly into Wawa’s decision-making process, influencing everything from staff training to menu changes. Your feedback genuinely matters, and Wawa takes it seriously.

Important note: This website is an independent guide and is not affiliated with, endorsed by, or sponsored by Wawa, Inc. For official information, please visit wawa.com. You can learn more about our site on our about page.

What You Need Before Starting the Survey

Before you navigate to mywawavisit.com, make sure you have the following items ready. Having everything prepared beforehand will ensure a smooth and uninterrupted experience.

Your Wawa Receipt

This is the most critical item. Your receipt contains the survey code that you need to access the survey. The code is typically printed near the bottom of the receipt, often alongside the survey invitation text and the MyWawaVisit URL. The code is a numeric sequence, and you will be asked to enter it on the first page of the survey. If you are having trouble locating it, check out our detailed guide on where to find your Wawa survey code.

A Device with Internet Access

You can take the MyWawaVisit survey on any device that has a web browser and an internet connection. This includes smartphones, tablets, laptops, and desktop computers. The survey website is mobile-friendly, so completing it on your phone works just as well as using a computer.

A Few Minutes of Your Time

The survey typically takes 3 to 5 minutes to complete, depending on how detailed your responses are. Some questions are multiple choice and take just seconds, while optional open-ended comment fields let you elaborate if you wish. Plan for about five minutes to be safe.

A Valid Survey Window

Survey codes have an expiration period. You generally need to complete the survey within a few days of your purchase. The exact timeframe is printed on your receipt. Do not wait too long, or your code may no longer work.

Step-by-Step Guide to Completing the MyWawaVisit Survey

Now that you have everything you need, here is a detailed walkthrough of the entire survey process from start to finish.

Step 1: Visit the Official Survey Website

Open your preferred web browser and go to mywawavisit.com. Make sure you are on the correct, official website. The page should display the Wawa logo and a prompt to enter your survey information. Avoid clicking on any third-party links that claim to take you to the survey, as these could be phishing attempts.

Step 2: Select Your Preferred Language

The survey is typically available in English and Spanish. If a language selection option appears, choose the language you are most comfortable with. This ensures you can understand every question and provide accurate responses.

Step 3: Enter Your Survey Code

Locate the survey code on the bottom of your Wawa receipt and enter it into the designated field on the survey landing page. Double-check the numbers before submitting, as even a single mistyped digit will prevent you from accessing the survey. The code may also be referred to as a “survey invitation code” or simply the receipt code.

Step 4: Provide Visit Details

After entering your code, you may be asked to confirm or provide additional details about your visit, such as the date, the time of day, and the type of transaction (in-store purchase, fuel purchase, or both). Answer these accurately, as they help Wawa connect your feedback to the specific store and shift.

Step 5: Rate Your Overall Experience

The survey will begin with a general question about your overall satisfaction. This is usually presented as a rating scale, ranging from “highly satisfied” to “highly dissatisfied.” Think about your visit as a whole before choosing your answer. This initial rating sets the context for the more specific questions that follow.

Step 6: Answer Specific Questions

Following the overall rating, you will encounter a series of more targeted questions. These focus on specific aspects of your visit, including food quality, staff behavior, wait times, store appearance, and product availability. For each question, select the response that best matches your experience. There are no right or wrong answers. The goal is honest feedback.

Step 7: Leave Additional Comments (Optional)

At one or more points during the survey, you will see open-ended text fields where you can type additional comments. While these are optional, they are highly valuable. If something stood out during your visit, whether positive or negative, this is your chance to describe it in your own words. Mention specific employees by name if they provided great service, or describe specific issues in detail so the store can address them.

Step 8: Submit the Survey and Receive Your Validation Code

Once you have answered all the questions, review your responses if the option is available, then submit the survey. After successful submission, the screen will display a validation code. This is your reward for completing the survey. Write this code down on your receipt immediately, as you will need it to redeem your reward. Do not close the browser window until you have recorded the code.

Troubleshooting Common Survey Issues

Sometimes things do not go as smoothly as planned. Here are solutions to the most common problems people encounter with the MyWawaVisit survey.

Survey Code Not Working

If the website says your code is invalid, check the following:

Verify the numbers: Make sure you entered the code exactly as it appears on your receipt, with no extra spaces or missing digits.
Check the expiration: Survey codes expire after a set number of days. If your receipt is old, the code may no longer be valid.
Already used: Each survey code can only be used once. If you or someone else already completed the survey with that code, it will not work again.

For a more in-depth look at code-related issues, read our article on finding and using your Wawa survey code.

Survey Page Not Loading

If the survey website is not loading at all, try these steps:

Check your internet connection by visiting another website.
Clear your browser’s cache and cookies, then try again.
Try a different browser (for example, switch from Chrome to Firefox or Safari).
Disable any ad-blocking or privacy extensions temporarily, as they can sometimes interfere with survey platforms.
If you are on a corporate or school network, try switching to mobile data, as some networks block survey sites.

Survey Freezing or Timing Out Mid-Way

If the survey freezes while you are in the middle of it, do not panic. Try refreshing the page. In most cases, you will need to start over from the beginning with the same code. If the code has already been marked as used due to the partial attempt, you may unfortunately need a new receipt and code to try again. To avoid this, make sure you have a stable internet connection before starting.

No Validation Code Displayed After Completion

If you completed the survey but did not see a validation code, try the following:

Check if the page fully loaded. Scroll down to see if the code is further down the page.
Look for a confirmation email if you were asked to provide your email address during the survey.
Take a screenshot of any confirmation page as a backup.

What Happens After You Complete the Survey

After you submit the MyWawaVisit survey, two important things happen.

You Receive a Validation Code

The validation code is displayed on the final screen of the survey. Write this code on your original Wawa receipt in the space provided. This code serves as proof that you completed the survey and entitles you to a reward on your next visit. The specific reward may vary over time, so check the details printed on your receipt or displayed on the survey completion screen.

To learn more about the rewards currently being offered, visit our MyWawaVisit survey rewards guide or browse our Wawa rewards category for the latest information.

Your Feedback Goes to Work

Behind the scenes, your survey responses are compiled with feedback from other customers and analyzed by Wawa’s management team. Individual store managers receive reports based on customer feedback, which they use to make improvements at the local level. Corporate leadership also reviews aggregated data to identify company-wide trends. This means your five minutes of effort can have a real impact on the quality of service at your local Wawa.

How to Redeem Your Reward

Redeeming your reward is straightforward. On your next visit to any Wawa store, bring the receipt with your validation code written on it. Present it to the cashier when placing your order, and let them know you have a survey reward to redeem. The cashier will verify the code and apply the reward to your transaction. Keep in mind that rewards typically have an expiration date, so do not wait too long to use yours.

Tips for a Smooth Survey Experience

Here are some practical tips to make the process as easy as possible:

Take the survey soon after your visit. Your memory of the experience will be freshest, and you will avoid the risk of the code expiring. Ideally, complete it within 24 to 48 hours.
Use a stable internet connection. A dropped connection mid-survey can mean starting over. Wi-Fi is preferable to spotty cellular data.
Have a pen ready. You will need to write the validation code on your receipt at the end. Have a pen nearby before you start so you do not scramble to find one.
Be honest and specific. Generic answers like “everything was fine” are less useful than specific observations. If the hoagie was excellent, say so. If the coffee was cold, mention it. Specific feedback leads to specific improvements.
Save your receipt. Do not throw away the receipt after completing the survey. You need it (with the validation code written on it) to redeem your reward.
Take a screenshot of the validation code. As a backup, snap a photo of the screen showing your validation code. If you lose the receipt, you will at least have a record of the code.
Complete the optional comment sections. These fields give you the opportunity to highlight exceptional employees or describe issues in detail. Store managers read these comments, and they carry significant weight.

Frequently Asked Questions

How long does the MyWawaVisit survey take to complete?

The MyWawaVisit survey typically takes between 3 and 5 minutes to complete. The exact time depends on how many optional comment fields you choose to fill out. If you skip the open-ended questions and only answer the multiple-choice items, you can finish in closer to 3 minutes.

Where do I find the survey code on my Wawa receipt?

The survey code is located near the bottom of your Wawa receipt, usually printed below the transaction details and near the survey invitation URL. It is a numeric code. If you are having difficulty locating it, our guide to finding your Wawa survey code includes images and detailed instructions.

Can I take the MyWawaVisit survey more than once?

Yes, but you need a new receipt with a unique survey code for each attempt. Each code can only be used once, and each receipt generates only one code. So every qualifying purchase gives you one survey opportunity.

What reward do I get for completing the MyWawaVisit survey?

The reward for completing the survey varies and is specified on your receipt and on the survey completion page. It typically involves a free or discounted item on your next Wawa visit. Check our MyWawaVisit survey rewards page for the most current information on what is being offered.

Is the MyWawaVisit survey available in languages other than English?

Yes. The MyWawaVisit survey is generally available in English and Spanish. You can select your preferred language at the beginning of the survey. If additional language options become available, they will appear on the language selection screen when you first access the survey.

This article is published by an independent guide site and is not affiliated with, endorsed by, or sponsored by Wawa, Inc. All trademarks belong to their respective owners. For official information, visit wawa.com.

Written by the MyWawaVisit Guide Team

We are a team of Wawa enthusiasts providing helpful guides about the MyWawaVisit survey, Wawa Rewards, food reviews, and more. We are not affiliated with Wawa, Inc.